“We have now been working with Optimum for [almost four] years – initially on the implementation of Coins into our new business and more latterly to deliver further specialist training. Optimum have been patient, professional and helpful at every stage of our project. The team at Optimum are always responsive and have been able to answer our questions whilst offering additional support when we need it. Whilst we prefer in-person training, during the pandemic Optimum have been able to successfully deliver remote training to ensure our project maintained momentum. We are extremely happy with the training we receive from Optimum and their ability to provide a specialist consultant who are experts in each area of COINS offers a level of comfort that our project will be successful and professionally managed.”

“Optimum helped us to understand how to get the best out of our current systems, and offered support and training to improve processes and team outcomes. Optimum are able to offer support, and challenge in equal measures, whilst providing system and process expertise from working with other companies on the COINS system. They work with a flexible and adaptive approach which ebbs and flows with our priorities and availability, with a good understanding of our business and what matters most to us. Their people are skilled and easy to work with, and move easily between technical solution design, problem solving, trainer and coach. Optimum are always responsive to our requests for help and information and are a joy to work with.”

“Following a recommendation from COINS, we worked with Optimum to implement COINS from another system. With the knowledge that Carole was a previous Finance Director within the industry, in the same role as I am currently in, and a team who were previously industry experts in their respective fields, we were confident that Optimum had a good understanding of what we wanted to achieve. Optimum have a broad knowledge of COINS and we felt well advised on the set up and decisions we had to make throughout the process. Implementation started remotely but the pandemic did not stop our project, and more recently Optimum have been onsite to advise and support where required. Optimum were always accessible and the implementation went very smoothly. I would be happy to recommend Optimum to others within the Housebuilding and Construction industry.”

"We are impressed with the support and expertise provided by Optimum throughout our COINS implementation. As a medium-sized housebuilder, we required a team that not only understood the complexities of the construction industry but also had the project management skills to guide us through the process. Carole Asker and Linda Skinner have been very effective in their roles. Carole’s strategic insight and hands-on approach have been invaluable, while Linda’s project management skills have supported our internal project staff effectively. Their collaboration with our management team has been seamless. Optimum provided clear and transparent quotes at the outset, which they have honoured throughout the project. Their professionalism, reliability, and depth of knowledge in COINS have made a significant difference to our implementation. We recommend Optimum to any business looking for expert COINS support and project management."

“I have worked with [Optimum] since we selected COINS as our main ERP system in 2018, and through those 6 years we have achieved much.... .... [the] team’s decades of industry knowledge have helped us steer the COINS ship to deliver much more for us than just the basics, and any advice is always offered willingly and well, and it is solid and practical. [They have] developed an amazing set of consultants within Optimum who we enjoy working with and value their ability to think through problems with us, launch new modules, and develop experienced and practical solutions that stand the test of time. They are particularly good at explaining and training in changes and work quickly, efficiently and with kindness, consideration and focus on adding value..... Optimum have helped us discover and join-up the abilities of COINS and enabled bunnyhomes to have a more robust and accessible end to end understanding and set of processes, as well as deliver step-changes to working practices and performance, and in customer facing programmes.... This has driven up our efficiency levels, joined the dots between departments.... and created a transparency that has enabled our business to perform, plan and monitor in real-time, better than before.... Optimum’s work with us adds real value to bunnyhomes, and it is a pleasure to work with Carole and her team; they have helped us to maximise COINS, driven efficiency, innovation, quality and success, in a way we couldn’t achieve otherwise.”

“I was introduced to [Optimum] two years ago while working with Tilia Homes during the implementation of additional COINS modules and the setup of a support service supplementing Tilia’s internal skills and capability. Optimum’s consultants demonstrated a solid understanding of the COINS software and its use in the housebuilding industry; this enabled a smooth implementation and ongoing support. The successful project with Tilia meant that it was a no brainer to select Optimum during a subsequent project to align Tilia Homes with Hopkins Homes (its sister company) in a shared COINS environment. Although I had no doubts regarding the knowledge and experience of the Optimum consultants, what was vital in this project was their user-centric approach and their demonstrable experience of performing user roles in the industry – they didn’t just talk about software they had sat in the seats of the users. This meant that they could empathise with the users and their concerns during the transition into a shared environment with aligned processes and procedures. As a partner, Optimum Consulting is not just about COINS software; it is about people. I wholeheartedly recommend its services to any housebuilder embarking on a COINS implementation project.”

“Optimum have been the vital link in our implementation of COINS. They have the knowledge and resources to deal with our questions and queries. Two years on we continue to use them for support, modifications and further assistance in bringing forward additional modules. They are friendly and approachable and respond in a timely manner to requests to their help desk. For these reasons we would have no hesitation in recommending them.”

Martin Rushe Senior Finance Manager “We commenced our COINS implementation in the second-half of 2022 and went live in January 2023. Our implementation included finance, commercial and payroll. We found the training modules planning and presentation very easy to follow and the staff very knowledgeable and helpful. Once we were live all queries and issues were dealt with quickly and efficiently. I would recommend Optimum to any company who were planning to implement COINS into their business.” ____________ Tom Cox Commercial Director "Optimum have supported us through the Coins roll out for 18 months, they covered a wide range of areas including payroll, subcontract and material ordering, cost reporting and all areas of our finance operation. Their support team were attentive and supportive throughout which helped us negotiate the challenges of implementing a new operating system. Upon reflection it is clear to see how large the transition has been, and Optimum's support was crucial for this to succeed, I would therefore highly recommend them to other businesses looking for extra support or who want to make the same transition".

“Working with Optimum on the day to day running of COINS implementation has transformed the way we approach the system and our projects. The project was to develop not just a strong COINS system, but build a symbiotic partnership between our companies. If we are struggling with something, Optimum are always there to jump into the trenches with us to help solve the problem which is why I think this has been such a success. Our relationship with Optimum is as strong as you can get for two independent companies working together. Scheduled work is always completed in the defined timeframe and kept to budget. The Optimum team felt to me like an extension of my own team. I have worked with every single member of their company now, so I have had the chance to see their best work from each of them up close. They personally own any task I set them and strive to achieve the ideal outcome for us; using their experience and expertise to get us there.”